My dear dealer

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Old 31 Jul 2003, 08:10 pm   #1 (permalink)
quikquic@yahoo.com
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Default My dear dealer

Hi everyone:

A couple days ago I sent my car to a Toyota dealer for oil change. I
was told some components were wrong and I should replace them. The
estimate was $1,300. I told them I had Toyota Extend Care and went
ahead do it. When I picked up may car, however, I happened to get a
chance to look at the bill. They charged Toyota Extend Care for $600.
Is this normal / legal? By $600, I think they still make money.

Thanks
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Old 03 Aug 2003, 08:40 pm   #2 (permalink)
Art Begun
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Default Re: My dear dealer

So you (the technician) are basically subsidizing new car sales?
Doesn't sound fair to me.


"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:3F2C9912.3020700@repairman.com...
> quikquic@yahoo.com wrote:
> > Is that why they charge more on customer who does not have extend

care?
>
>
> No, they are charging less with extra care, retail pays the normal

time
> out of the flat rate manuals. Toyota dictates the labor on warranty
> times. Its always real low. If you came in and needed a repair and

told
> me your only paying the same labor times warranty does, you'd be

taking
> a hike. ;-) I mean its awful low!
>
>
> --
>
>
>
>
>
> Hey, do you smell that? Smells like something died?
> Is it dogshit on the bottom of your feet?
> Nope, its just Uday and Qusay!
> I slept better last night knowing they have assumed
> room temperature!
> Looking forward to seeing these rotting corpse of these thugs
> on TV!
>



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Old 04 Aug 2003, 12:32 pm   #3 (permalink)
MDT Tech®
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Default Re: Attn MDT Tech: Strut Replacement Question

Alan wrote:
> Is about $1200 right for replacing all 4 strut cartidges on a 99 LE 4cyl?
> Seems like a lot. Why does it cost so much? What is involved? Thanks.


Labor is the biggest expense I bet. Struts require removal and
disaasembly, in the rear, removal requires tearing some interior trim
out also. Are you sure you need struts? Did you give it the bounce test?

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Old 04 Aug 2003, 12:56 pm   #4 (permalink)
Alan
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Default Re: Attn MDT Tech: Strut Replacement Question

It's the dealer who really thinks I need them. The problem is a clunking
sound coming from the right rear. The sound is very similar to the front
strut mount sound problem that was in a TSB. The car does have about 105,000
miles, so it's no surprise that new struts may be needed. My bounce test
shows about 2.25 ups per 1 down, which I guess means it's over the limit
(should fail PA state inspection, technically, though I suspect this could
be considered borderline). The struts aren't leaking. Another dealer
(without looking) suggested that the sway bar bushings could be bad, but my
dealer said he checked, and they are okay. I know there is another TSB out
for a loose bolt on the rear strut, but there is no free repair associated
with it, and the labor would be almost the same as replacing the struts, I
suspect. Does this all make sense to you?


"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:3F2E98B3.902@repairman.com...
> Alan wrote:
> > Is about $1200 right for replacing all 4 strut cartidges on a 99 LE

4cyl?
> > Seems like a lot. Why does it cost so much? What is involved? Thanks.

>
> Labor is the biggest expense I bet. Struts require removal and
> disaasembly, in the rear, removal requires tearing some interior trim
> out also. Are you sure you need struts? Did you give it the bounce test?
>



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Old 05 Aug 2003, 04:06 pm   #5 (permalink)
DougO
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Default Re: Attn MDT Tech: Strut Replacement Question

Alan wrote:
> It's the dealer who really thinks I need them. The problem is a clunking
> sound coming from the right rear. The sound is very similar to the front
> strut mount sound problem that was in a TSB. The car does have about 105,000
> miles, so it's no surprise that new struts may be needed. My bounce test
> shows about 2.25 ups per 1 down, which I guess means it's over the limit
> (should fail PA state inspection, technically, though I suspect this could
> be considered borderline). The struts aren't leaking. Another dealer
> (without looking) suggested that the sway bar bushings could be bad, but my
> dealer said he checked, and they are okay. I know there is another TSB out
> for a loose bolt on the rear strut, but there is no free repair associated
> with it, and the labor would be almost the same as replacing the struts, I
> suspect. Does this all make sense to you?
>
>
> "MDT Tech®" <ssauer4O@repairman.com> wrote in message
> news:3F2E98B3.902@repairman.com...
>
>>Alan wrote:
>>
>>>Is about $1200 right for replacing all 4 strut cartidges on a 99 LE

>
> 4cyl?
>
>>>Seems like a lot. Why does it cost so much? What is involved? Thanks.

>>
>>Labor is the biggest expense I bet. Struts require removal and
>>disaasembly, in the rear, removal requires tearing some interior trim
>>out also. Are you sure you need struts? Did you give it the bounce test?
>>

>
>
>

I had the same problem with my 2000 Solara... Clunking noise from right
rear. It was constant when on the dirt road to my house and intermittant
when on tarmac.

I replaced the rear struts with Tokicos and top strut mounts with KYBs.
Fixed it immediately. I liked the improvement so much that I did the
exact same to the front struts.

Took me forever to get to the top of the rear struts though. Most
everything removable from the front seats to the trunk has to come out.

Part numbers and suppliers available on request.





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Old 05 Aug 2003, 04:51 pm   #6 (permalink)
mark Ransley
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Default Re: My dear dealer

dealer ships are always overpriced by 20 to 200 % ,,,why go to a
dealer ........

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Old 05 Aug 2003, 10:53 pm   #7 (permalink)
MDT Tech®
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Default Re: My dear dealer

mark Ransley wrote:
> dealer ships are always overpriced by 20 to 200 % ,,,why go to a
> dealer ........
>


No they are not, this is an old wives tale.

I've forgotten more than those guys at an independent store will ever
know on a Toyota!

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Old 06 Aug 2003, 11:43 am   #8 (permalink)
Alan
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Default Re: Attn MDT Tech: Strut Replacement Question

Thanks for the info. I can't do it myself, but it sounds like the dealer's
price is in line with the amount of work needed.

"DougO" <noone@nowhere.com> wrote in message
news:3F301C69.5070402@nowhere.com...
> Alan wrote:
> > It's the dealer who really thinks I need them. The problem is a clunking
> > sound coming from the right rear. The sound is very similar to the front
> > strut mount sound problem that was in a TSB. The car does have about

105,000
> > miles, so it's no surprise that new struts may be needed. My bounce test
> > shows about 2.25 ups per 1 down, which I guess means it's over the limit
> > (should fail PA state inspection, technically, though I suspect this

could
> > be considered borderline). The struts aren't leaking. Another dealer
> > (without looking) suggested that the sway bar bushings could be bad, but

my
> > dealer said he checked, and they are okay. I know there is another TSB

out
> > for a loose bolt on the rear strut, but there is no free repair

associated
> > with it, and the labor would be almost the same as replacing the struts,

I
> > suspect. Does this all make sense to you?
> >
> >
> > "MDT Tech®" <ssauer4O@repairman.com> wrote in message
> > news:3F2E98B3.902@repairman.com...
> >
> >>Alan wrote:
> >>
> >>>Is about $1200 right for replacing all 4 strut cartidges on a 99 LE

> >
> > 4cyl?
> >
> >>>Seems like a lot. Why does it cost so much? What is involved? Thanks.
> >>
> >>Labor is the biggest expense I bet. Struts require removal and
> >>disaasembly, in the rear, removal requires tearing some interior trim
> >>out also. Are you sure you need struts? Did you give it the bounce test?
> >>

> >
> >
> >

> I had the same problem with my 2000 Solara... Clunking noise from right
> rear. It was constant when on the dirt road to my house and intermittant
> when on tarmac.
>
> I replaced the rear struts with Tokicos and top strut mounts with KYBs.
> Fixed it immediately. I liked the improvement so much that I did the
> exact same to the front struts.
>
> Took me forever to get to the top of the rear struts though. Most
> everything removable from the front seats to the trunk has to come out.
>
> Part numbers and suppliers available on request.
>
>
>
>
>



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Old 06 Aug 2003, 11:45 am   #9 (permalink)
Alan
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Default Re: My dear dealer



Not true. The hourly labor cost is only about $5.00 more (than most chains)
in my area, and I am happy to pay it to get someone who has worked on
Toyotas for more than a month.

"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:3F307B9E.4080408@repairman.com...
> mark Ransley wrote:
> > dealer ships are always overpriced by 20 to 200 % ,,,why go to a
> > dealer ........
> >

>
> No they are not, this is an old wives tale.
>
> I've forgotten more than those guys at an independent store will ever
> know on a Toyota!
>



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Old 06 Aug 2003, 08:48 pm   #10 (permalink)
MDT Tech®
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Default Re: My dear dealer

Alan wrote:
> Not true. The hourly labor cost is only about $5.00 more (than most chains)
> in my area, and I am happy to pay it to get someone who has worked on
> Toyotas for more than a month.


Not to mention, all the resouces we have, years of experience, I know I
can find a problem is way less time than the independents can.

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