starter lesson

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Old 08 Oct 2003, 12:03 pm   #1 (permalink)
badgolferman
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Default starter lesson

My 1997 Camry 4 cyl. wouldn't start yesterday and several neighbors
diagnosed it as a bad starter. I was stupid enough to accept their
analysis and ran out and bought a rebuilt starter with a lifetime
warranty for $143 + $60 core charge from a local parts store.

Before replacing it I noticed the hot stud was on the opposite side of
the starter and the ignition switch connection was pointing the opposite
way. I was a little nervous but went ahead and installed it and hooked
up the wires. In actuality the placement of the hot stud was more
convenient than the OEM Denso starter and made it easier to hook up.

Needless to say it still wouldn't start and I realized the Panasonic
battery was dead. After a jump it fired right up and then I put the old
one back in it started up after a jump. It didn't seem to be holding a
charge and I've noticed it's been getting harder to start the vehicle
before this occurred. A new Diehard battery is in the vehicle now.

Well now the parts dealer refuses to take back the new starter since it
was installed and says there are no refunds on electrical items. My
receipt doesn't state this, but theirs does. After some arguing with
the manager he gave me the regional manager's number to talk to him. I
haven't been able to contact him yet, but was hoping some here may give
me ideas to use when talking with the regional manager.

Yes, I know it was stupid of me to buy the starter before having the car
tested or at least attempt a jump, but I have learned a lesson. If they
still won't refund me should I keep the OEM starter in there and try to
sell the new one on Ebay, or put the new one back in and get $60 back
for the core?


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Old 08 Oct 2003, 01:17 pm   #2 (permalink)
gregory trimper
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Default Re: starter lesson


badgolferman wrote:

> Well now the parts dealer refuses to take back the new starter since it
> was installed and says there are no refunds on electrical items. My
> receipt doesn't state this, but theirs does. After some arguing with
> the manager he gave me the regional manager's number to talk to him. I
> haven't been able to contact him yet, but was hoping some here may give
> me ideas to use when talking with the regional manager.


Electrical items are not returnable once installed. That not only
protects the shop, but the person who might next buy your returned
starter, only to hook it up and find out that you damaged it, thus
wasting their time and money.

The shop has no way of test the starter properly once it has been
obviously installed, and their supplier won't accept it a return unless
it is obviously defective.

> tested or at least attempt a jump, but I have learned a lesson. If they
> still won't refund me should I keep the OEM starter in there and try to
> sell the new one on Ebay, or put the new one back in and get $60 back
> for the core?


I'd suggest, at the very least, keep the new starter: you may need it
some day, and ask around for a pulled starter that you can return for
the core.

lycka till!
GTr


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Old 08 Oct 2003, 01:29 pm   #3 (permalink)
max-income@comcast.net
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Default Re: starter lesson



On 8-Oct-2003, "badgolferman" <REMOVETHISbadgolferman@yahoo.com> wrote:

> Well now the parts dealer refuses to take back the new starter since it
> was installed and says there are no refunds on electrical items. My
> receipt doesn't state this, but theirs does. After some arguing with
> the manager he gave me the regional manager's number to talk to him. I
> haven't been able to contact him yet, but was hoping some here may give
> me ideas to use when talking with the regional manager.


I can't think of anyone who allows you to return electrical parts after
installation. They have no way of knowing how it was hooked up, etc. Most
receipts state this and most stores have signs stating no returns on
electrical parts.
--
Every day is a good day- it's just that some are better than others.
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Old 08 Oct 2003, 03:08 pm   #4 (permalink)
Wolfgang
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Default Re: starter lesson

To be honest you will probably never need the starter. I'd
talk to manager and politely explain that you didn't know
that electrical parts were not returnable and that upon
installing it you noticed the connections were located in a
different place. Would he be willing to refund your money
minus say a 20% restocking fee. Worth a try. Alternative
is ebay - you can say it was just mistakenly purchased and
has a 1? year warranty thats godd for another 364 days ro
so.


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Old 08 Oct 2003, 05:17 pm   #5 (permalink)
steve
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Default Re: starter lesson

don't assume, however, that you are the first one to make this mistake.
"Wolfgang" <spamxseitzg@cox.net> wrote in message
news:39_gb.28172$k74.20865@lakeread05...
To be honest you will probably never need the starter. I'd
talk to manager and politely explain that you didn't know
that electrical parts were not returnable and that upon
installing it you noticed the connections were located in a
different place. Would he be willing to refund your money
minus say a 20% restocking fee. Worth a try. Alternative
is ebay - you can say it was just mistakenly purchased and
has a 1? year warranty thats godd for another 364 days ro
so.



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Old 08 Oct 2003, 05:25 pm   #6 (permalink)
Wolfgang
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Default Re: starter lesson

Roger that! --- unfortuantely doubt the new rebuilt one
would fetch much more than the $60 core charge he'd loose.
Would be worth $15 to invest in a volt meter for next time.
Hopefully his neighbors have desk jobs and aren't mechanics
(or engineers!)


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Old 08 Oct 2003, 08:46 pm   #7 (permalink)
dizzy
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Default Re: starter lesson

On Wed, 8 Oct 2003 17:17:25 -0500, "steve" <steve.fisher@charter.net>
wrote:

>don't assume, however, that you are the first one to make this mistake.
>"Wolfgang" <spamxseitzg@cox.net> wrote in message
>news:39_gb.28172$k74.20865@lakeread05...
>To be honest you will probably never need the starter. I'd


Nice top post, "steve".

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Old 08 Oct 2003, 09:28 pm   #8 (permalink)
ma_twain
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Default Re: starter lesson



Wolfgang wrote:

> To be honest you will probably never need the starter. I'd
> talk to manager and politely explain that you didn't know
> that electrical parts were not returnable and that upon
> installing it you noticed the connections were located in a
> different place. Would he be willing to refund your money
> minus say a 20% restocking fee. Worth a try. Alternative
> is ebay - you can say it was just mistakenly purchased and
> has a 1? year warranty thats godd for another 364 days ro
> so.
>


If the money is not an issue -keep the new starter and the OEM one.
Find an old broken starter and turn it in for the core refund. Now you
will have a spare starter, which means the one in the car will NEVER
break down - just one of Murphy's Laws. You could have every spare part
for a car except one and you know which one will fail . . .

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Old 09 Oct 2003, 08:35 am   #9 (permalink)
Daniel M. Dreifus
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Default Re: starter lesson

"badgolferman" <REMOVETHISbadgolferman@yahoo.com> wrote in message news:<bm1g0e$hmbuj$1@ID-199488.news.uni-berlin.de>...
bought a rebuilt starter with a lifetime
> warranty for $143 + $60 core charge from a local parts store.
>

You're better off with the original Denso starter.
Quality can vary greatly with aftermarket starters.
Once bought one with a "lifetime" warranty for my 1977 Toyota pick up
truck, and wound up replacing it three times for "free" except my
labor of reinstalling it before demanding a refund. (With the truck it
is not conveniently located right on top like the car - but under the
block).
Bought the factory starter and no problem ever since despite the fact
that the truck often sits unused and (carburetor) needs a fair bit of
cranking before starting.
So you're out some money, but at least your car starts now.
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Old 09 Oct 2003, 11:14 am   #10 (permalink)
badgolferman
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Default Re: starter lesson

steve wrote:
> don't assume, however, that you are the first one to make this
> mistake. "Wolfgang" <spamxseitzg@cox.net> wrote in message
> news:39_gb.28172$k74.20865@lakeread05...
> To be honest you will probably never need the starter. I'd
> talk to manager and politely explain that you didn't know
> that electrical parts were not returnable and that upon
> installing it you noticed the connections were located in a
> different place. Would he be willing to refund your money
> minus say a 20% restocking fee. Worth a try. Alternative
> is ebay - you can say it was just mistakenly purchased and
> has a 1? year warranty thats godd for another 364 days ro
> so.


Thank you all for your suggestions. This is what happened.

I called the regional manager and since he wasn't in, his boss offered
to help me. I told him of my problem and pointed out several times that
the hot stud was on the wrong side of the starter and I had to reroute
and pull cables around. My receipt never stated electrical items were
unreturnable and nobody informed me of that fact either. In addition I
told him I have two older Camrys and was planning on doing much more
business with his store. He asked what I suggested to make the
situation right and I offered to pay $40 for a restocking fee. He
agreed to a 20% fee and said they would return it to the manufacturer as
defective since the stud is on the wrong side. He said he would call
the local manager and take care of it and I thanked him profusely.


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