A $300 Oil change

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Old 12 Oct 2003, 07:24 pm   #1 (permalink)
CORY EDELMAN
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Default A $300 Oil change

I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for a routine
oil change. This dealer is the ONLY facility to have changed the oil on this
car since new. They informed me that the oil pan drain plug threads were
stripped and it needed to be replaced, total cost in the vicinity of $300,
parts out of stock. They had to keep the car overnight while waiting for the
parts kit. They would not consider re-tapping the pan for a larger plug or
anything like that.

I was told that such severe thread wear is not unusual in a 6-year old car.
As far as I know, it is actually very rare, almost unheard of, unless
someone overtightened the plug one time. It seems to me that ultimately it
is their fault, that only damage due to negligence could cause such a
failure. I have the old pan and the threads look pretty well gone, as if
someone cross-threaded and forced the plug. Is there a torque spec for the
drain plug? Is this is a common problem? My next step is to try and get some
satisfaction from the dealer and if that does not work, Toyota.

Thanks in advance for any comments.

Cory



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Old 12 Oct 2003, 07:59 pm   #2 (permalink)
Car Guy
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Default Re: A $300 Oil change

If you have service records for every oil change since new showing the
mileage, and if you feel confident that the dealer is negligent, contact
Toyota and discuss this with the regional manager. If not, take them to
small claims.


"CORY EDELMAN" <mightyykw@verizon.net> wrote in message
news:vhmib.4797$Ks5.1435@nwrddc02.gnilink.net...
> I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for a

routine
> oil change. This dealer is the ONLY facility to have changed the oil on

this
> car since new. They informed me that the oil pan drain plug threads were
> stripped and it needed to be replaced, total cost in the vicinity of $300,
> parts out of stock. They had to keep the car overnight while waiting for

the
> parts kit. They would not consider re-tapping the pan for a larger plug or
> anything like that.
>
> I was told that such severe thread wear is not unusual in a 6-year old

car.
> As far as I know, it is actually very rare, almost unheard of, unless
> someone overtightened the plug one time. It seems to me that ultimately

it
> is their fault, that only damage due to negligence could cause such a
> failure. I have the old pan and the threads look pretty well gone, as if
> someone cross-threaded and forced the plug. Is there a torque spec for the
> drain plug? Is this is a common problem? My next step is to try and get

some
> satisfaction from the dealer and if that does not work, Toyota.
>
> Thanks in advance for any comments.
>
> Cory
>
>
>



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Old 12 Oct 2003, 08:00 pm   #3 (permalink)
mark Ransley
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Default Re: A $300 Oil change

They screwd up you shouldnt pay, did you pay by ck or card, stop pay
or dispute it

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Old 12 Oct 2003, 08:43 pm   #4 (permalink)
MDT Tech®
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Default Re: A $300 Oil change

CORY EDELMAN wrote:

> I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for a routine
> oil change. This dealer is the ONLY facility to have changed the oil on this
> car since new. They informed me that the oil pan drain plug threads were
> stripped and it needed to be replaced, total cost in the vicinity of $300,
> parts out of stock.



Maybe tell them this. But I dont know anyone who have NEVER had oil
changed elsewhere
--




Terrorist, kill them, its cheaper than trying to get them to like you!

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Old 12 Oct 2003, 08:44 pm   #5 (permalink)
MDT Tech®
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Default Re: A $300 Oil change

Car Guy wrote:

> If you have service records for every oil change since new showing the
> mileage, and if you feel confident that the dealer is negligent, contact
> Toyota and discuss this with the regional manager. If not, take them to
> small claims.



Its not a regional problem, its the dealer and the owners deal.

--




Terrorist, kill them, its cheaper than trying to get them to like you!

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Old 12 Oct 2003, 10:10 pm   #6 (permalink)
Art Begun
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Default Re: A $300 Oil change


"MDT Tech®" <ssauer4O@repairman.com> wrote in message
newsrnib.8417$av5.4602@newsread3.news.pas.earthl ink.net...
> CORY EDELMAN wrote:
>
> > I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for

a routine
> > oil change. This dealer is the ONLY facility to have changed the

oil on this
> > car since new. They informed me that the oil pan drain plug

threads were
> > stripped and it needed to be replaced, total cost in the vicinity

of $300,
> > parts out of stock.

>
>
> Maybe tell them this. But I dont know anyone who have NEVER had oil
> changed elsewhere
> --


I've only had my TOyota oil changed at my Toyota dealer and my
Chrysler at my Chrysle dealer and my FOrd at my Ford dealer and my
Subaru at my Subaru dealer....


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Old 12 Oct 2003, 10:32 pm   #7 (permalink)
MDT Tech®
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Default Re: A $300 Oil change

Art Begun wrote:
>
>
> I've only had my TOyota oil changed at my Toyota dealer and my
> Chrysler at my Chrysle dealer and my FOrd at my Ford dealer and my
> Subaru at my Subaru dealer....
>
>

I meant sometimes your out of town, you have it done elsewhere, even if
its another dealer (Toyota), its still someone else.

--




Terrorist, kill them, its cheaper than trying to get them to like you!

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Old 13 Oct 2003, 12:45 am   #8 (permalink)
Philip ®
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Default Re: A $300 Oil change

In news:vhmib.4797$Ks5.1435@nwrddc02.gnilink.net,
CORY EDELMAN <mightyykw@verizon.net> being of bellicose mind posted:
> I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for
> a routine oil change. This dealer is the ONLY facility to have
> changed the oil on this car since new. They informed me that the
> oil pan drain plug threads were stripped and it needed to be
> replaced, total cost in the vicinity of $300, parts out of stock.
> They had to keep the car overnight while waiting for the parts
> kit. They would not consider re-tapping the pan for a larger plug
> or anything like that.
>
> I was told that such severe thread wear is not unusual in a 6-year
> old car. As far as I know, it is actually very rare, almost
> unheard of, unless someone overtightened the plug one time. It
> seems to me that ultimately it is their fault, that only damage
> due to negligence could cause such a failure. I have the old pan
> and the threads look pretty well gone, as if someone
> cross-threaded and forced the plug. Is there a torque spec for the
> drain plug? Is this is a common problem? My next step is to try
> and get some satisfaction from the dealer and if that does not
> work, Toyota.
>
> Thanks in advance for any comments.
>
> Cory


If in fact this dealership is the only facility to put a wrench to
your drain plug... I'd push that fact in their face to make them eat
it the repair. I used to work in auto repair for nearly 30 yrs and
can tell you personally and confidently that Ford V8's and inline 6's
had the most fragile oil pan threads. Toyota? Not even close. In
my last personal car (1990 Prizm) I changed the oil every single time
myself and managed not to strip the pan threads in 12 yrs (285,000
miles). If the shop is in the habit of using crushable washers that
are anything other than the solid aluminum washers with the wide
shoulder, then the possibility of a stripped pan increases
substantially.
--

~~Philip "Never let school interfere
with your education - Mark Twain"




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Old 13 Oct 2003, 09:15 am   #9 (permalink)
Im Right
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Default Re: A $300 Oil change

Yes the DEALER "screwed"
it up

If GM can build oil pans that after 50 years of use still have good threads,
Toyota should to.

They cross threaded or way over torqued it.
GUARANTEED


"CORY EDELMAN" <mightyykw@verizon.net> wrote in message
news:vhmib.4797$Ks5.1435@nwrddc02.gnilink.net...
: I took my 97 Camry LE 4cyl, 82k miles, in to the local dealer for a
routine
: oil change. This dealer is the ONLY facility to have changed the oil on
this
: car since new. They informed me that the oil pan drain plug threads were
: stripped and it needed to be replaced, total cost in the vicinity of $300,
: parts out of stock. They had to keep the car overnight while waiting for
the
: parts kit. They would not consider re-tapping the pan for a larger plug or
: anything like that.
:
: I was told that such severe thread wear is not unusual in a 6-year old
car.
: As far as I know, it is actually very rare, almost unheard of, unless
: someone overtightened the plug one time. It seems to me that ultimately
it
: is their fault, that only damage due to negligence could cause such a
: failure. I have the old pan and the threads look pretty well gone, as if
: someone cross-threaded and forced the plug. Is there a torque spec for the
: drain plug? Is this is a common problem? My next step is to try and get
some
: satisfaction from the dealer and if that does not work, Toyota.
:
: Thanks in advance for any comments.
:
: Cory
:
:
:


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Old 13 Oct 2003, 10:39 am   #10 (permalink)
Art Begun
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Default Re: A $300 Oil change

I guess some people take 3000 mile drives and are forced into that
situation. But for me, until the selling dealer screws up he does all
the work on my car and if I have a trip scheduled that will take me
significantly over the oil change interval I'll bring it to him early.



"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:y1pib.8534$av5.7155@newsread3.news.pas.earthl ink.net...
> Art Begun wrote:
> >
> >
> > I've only had my TOyota oil changed at my Toyota dealer and my
> > Chrysler at my Chrysle dealer and my FOrd at my Ford dealer and my
> > Subaru at my Subaru dealer....
> >
> >

> I meant sometimes your out of town, you have it done elsewhere, even

if
> its another dealer (Toyota), its still someone else.
>
> --
>
>
>
>
> Terrorist, kill them, its cheaper than trying to get them to like

you!
>



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