Experience - must read.

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Old 01 Nov 2003, 09:29 pm   #1 (permalink)
sanjay
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Default Experience - must read.

about 3 weeks back my camry engine was dead as the drain plug fell out
while driving. All the oil leaked out......
My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
did't tighten the drain plug properly. I went to Jiffy Lube and they
gave me 50-50 offer. I called them back after a couple days later, there
manager said that - "since you did not accept the offer at first, the
offer is no loner valid". :-(

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Old 02 Nov 2003, 06:23 am   #2 (permalink)
Car Guy
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Default Re: Experience - must read.

Take them to court and sue their asses off. Your in the US, there are a
dime a dozen lawyers there.

"sanjay" <nd81@hotmail.com> wrote in message
news:vS_ob.1891$Y26.1320437@news2.news.adelphia.ne t...
> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(
>



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Old 02 Nov 2003, 06:42 am   #3 (permalink)
Joshua Smeltser
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Default Re: Experience - must read.

sanjay wrote:
> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(
>

I'd be calling a lawyer.

Josh

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Old 02 Nov 2003, 07:06 am   #4 (permalink)
mark Ransley
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Default Re: Experience - must read.

You are actualy lucky, they Addmitted their fault by making you an
offer. Call the boss back and record the conversation, dont tell him
you are recording it. You dont need a lawyer for this except to maybe
write them a letter and get advise . Take them to small claim if the
maximum amount in your state will cover it, if not reg court

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Old 02 Nov 2003, 08:32 am   #5 (permalink)
Daniel M. Dreifus
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Default Re: Experience - must read.

sanjay <nd81@hotmail.com> wrote in message news:<vS_ob.1891$Y26.1320437@news2.news.adelphia.n et>...
> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(


Go back in person, not by telephone. Bring copies of your receipts for
Jiffy Lube and the mechanic who found the missing drain plug.
Start over with them.
Sounds like you just caught the Manager on a bad day, or he's tired of
hearing about it.
If the original 50-50 offer was rescinded, then any offer can now be
renegotiated, including full compensation, since neither is bound by
prior offers.
The notion that they are absolved of any responsiblity is not
reasonable.
Try again, patiently at first. Explain the problem and request their
assistance. Forget about any prior offer. Just try to reach agreement
with them.
Once you have an agreement. Put it in writing. Even if you just write
a few sentences on a scrap of paper and have them sign it.
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Old 02 Nov 2003, 08:37 am   #6 (permalink)
Mark A
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Default Re: Experience - must read.

"sanjay" <nd81@hotmail.com> wrote in message
news:vS_ob.1891$Y26.1320437@news2.news.adelphia.ne t...
> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(
>

Was the offer in writing? Generally any agreement over $500 must be in
writing to be enforced (called the Statute of Frauds).

For the sale of goods, there are general rules for how long an offer must
remain open. A firm offer (which is in writing) must remain open for a
"reasonable" amount of time, unless an expiration date for offer was
explicitly given. (Uniform Commercial Code 2-205). Not sure how this would
apply to an offer to settle a claim.

If the offer was not in writing and was for more than $500, you are on shaky
ground, but I would take it Small Claims Court anyway. As others have
mentioned, the fact that an offer was made may be an acceptance of fault in
the eyes of the judge. Of course the Jiffy Lube manager may perjure
themselves and claim that no offer was ever made, so it would help if you
had a witness or some other evidence to substantiate the existence of the
offer.

But even better would be to contact the consumer affairs reporter at a local
TV station, and then make sure that Jiffy Lube corporate headquarters knows
about the situation. If the reporter is willing to put the case on the air,
Jiffy Lube will likely settle. They might even settle when the reporter just
calls them.

If you are really upset about it, you can also get your friends to picket
the business and warn other customers.


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Old 02 Nov 2003, 08:54 am   #7 (permalink)
Scott Schuckert
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Default Re: Experience - must read.

In article <vS_ob.1891$Y26.1320437@news2.news.adelphia.net> , sanjay
<nd81@hotmail.com> wrote:

> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(


Apparently this is not all that uncommon with Jiffy Lube. Happened with
a company car I was using; when our president called them they rolled
over instantly and paid the whole deal, including towing and rental of
a replacement.

Since they've already admitted guilt (though that may be tricky to
actually PROVE) this should be pretty easy. Call their national
headquarters and climb the ladder as far as you can. You'll probably
wind up at Customer Relations.

I doubt VERY much the company's policy is to make "50-50" offers; they
should either pay up or fight it. The local manager was probably trying
to keep it quiet AND cut losses. I don't know if Jiffy is corporation
owned or franchised, but either way, there's recourse.

Finally, don't muddy the water too much yourself. If you've talked to a
half dozen people and gotten nowhere, DO contact a lawyer; it may not
be as expensive as you fear. You'd be surprised what a single letter
from a lawyer will do; they know the process and the wording.

Oh, do NOT record a phone conversation without notification; that's a
crime in itself and would at least not be admissable, and at worst get
you in more thouble than a blown engine.
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Old 02 Nov 2003, 10:07 am   #8 (permalink)
mark Ransley
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Default Re: Experience - must read.

Recording a conversation without notification will not get you in any
trouble. It will be your only proof of his offer, should he deny it.
You can use it as leverage. You are in my opinion intitled to a rental,
and a motor of same quality, hopefully you can get the company to agree
without court.

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Old 02 Nov 2003, 10:24 am   #9 (permalink)
MDT Tech®
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Default Re: Experience - must read.

sanjay wrote:

> about 3 weeks back my camry engine was dead as the drain plug fell out
> while driving. All the oil leaked out......
> My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> did't tighten the drain plug properly. I went to Jiffy Lube and they
> gave me 50-50 offer. I called them back after a couple days later, there
> manager said that - "since you did not accept the offer at first, the
> offer is no loner valid". :-(
>

Say good, I'm going to do the 100-0 one. Call the corporation, they will
get it taken care of I bet. They do have insurance to cover this stuff.

--








SENATOR ZELL MILLER DEMOCRAT OF GEORGIA, the nation's most prominent
conservative Democrat, said today he will endorse President Bush for
re-election in 2004 and campaign for him if Bush wishes him to. Miller
said Bush is "the right man at the right time" to govern the country.

The next five years "will determine the kind of world my children and
grandchildren will live in," Miller said in an interview. And he
wouldn't "trust" any of the nine Democratic presidential candidates with
governing during "that crucial period," he said. "This Democrat will
vote for President Bush in 2004."

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Old 02 Nov 2003, 10:43 am   #10 (permalink)
Mark A
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Default Re: Experience - must read.

"MDT Tech®" <ssauer4O@repairman.com> wrote in message
news:jdapb.2002$qh2.1499@newsread4.news.pas.earthl ink.net...
> sanjay wrote:
>
> > about 3 weeks back my camry engine was dead as the drain plug fell out
> > while driving. All the oil leaked out......
> > My mechanic told me that whoever (Jiffy Lube) changed the oil last time,
> > did't tighten the drain plug properly. I went to Jiffy Lube and they
> > gave me 50-50 offer. I called them back after a couple days later, there
> > manager said that - "since you did not accept the offer at first, the
> > offer is no loner valid". :-(
> >

> Say good, I'm going to do the 100-0 one. Call the corporation, they will
> get it taken care of I bet. They do have insurance to cover this stuff.
>
> --

I am not so sure they will pay without some pressure from the news media,
etc. I knew someone who had their transmission fluid changed at Jiffy Lube
about 10 years ago. He had one of the older Fords with Type F fluid (Ford
changed to same fluid as all other manufacturers about 15-20 years ago) and
Jiffy Lube used the wrong kind, and ruined the tranny. They refused any
responsibility.


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