toyota dashboard lights dimming

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Old 13 Jun 2014, 05:54 pm   #1 (permalink)
JOAN VS
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Default toyota dashboard lights dimming

I have a XLE 2004 Camry. I just bought a new battery thinking the dashboard
would be brighter--the way it used to be. I only have the dealer service my
car since I bought it. After going back 3 times complaining that the
dashboard lights are getting dimmer and the little thumbnail wheel does
nothing anymore, I was told that is the way it is. I have had the car for 10
years and the thumbnail wheel used to work. Where can I go to have this
fixed. I only have 29,000 miles on the car and it looks like new.. Your help
will be appreciated. silverjv@att.net

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Old 14 Jun 2014, 02:39 pm   #2 (permalink)
Geoff Welsh
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Default Re: toyota dashboard lights dimming

JOAN VS wrote:
> I have a XLE 2004 Camry. I just bought a new battery thinking the
> dashboard
> would be brighter--the way it used to be. I only have the dealer
> service my
> car since I bought it. After going back 3 times complaining that the
> dashboard lights are getting dimmer and the little thumbnail wheel does
> nothing anymore, I was told that is the way it is. I have had the car
> for 10
> years and the thumbnail wheel used to work. Where can I go to have this
> fixed. I only have 29,000 miles on the car and it looks like new..
> Your help
> will be appreciated. silverjv@att.net


any competent repair facility can troubleshoot and fix that. It may be
expensive, though, depending on whether just the dimmer switch or the
whole panel cluster, or a wiring issue, is the root of the problem.

GW
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Old 14 Jun 2014, 05:18 pm   #3 (permalink)
JOAN VS
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Default Re: toyota dashboard lights dimming

replying to Geoff Welsh , JOAN VS wrote:
> GeeDubya wrote:
>
> any competent repair facility can troubleshoot and fix that. It may be
> expensive, though, depending on whether just the dimmer switch or the
> whole panel cluster, or a wiring issue, is the root of the problem.
> GW



Hi GeeDubya,

Thanks for your response. I thought Toyota themselves would know what to do.
Perhaps they think it is not worth the effort and the money. My clock and
radio are lit fine. When I go into the garage, I used to have to turn the
thumbnail wheel down--it was so bright. I wonder whether it would be worth
the time for a facility to just check the dimmer switch. Joan

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Old 15 Jun 2014, 01:37 pm   #4 (permalink)
Geoff Welsh
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Default Re: toyota dashboard lights dimming

JOAN VS wrote:
> replying to Geoff Welsh , JOAN VS wrote:
>> GeeDubya wrote:
>>
>> any competent repair facility can troubleshoot and fix that. It may
>> be expensive, though, depending on whether just the dimmer switch or
>> the whole panel cluster, or a wiring issue, is the root of the
>> problem. GW

>
>
> Hi GeeDubya,
>
> Thanks for your response. I thought Toyota themselves would know what
> to do. Perhaps they think it is not worth the effort and the money. My
> clock and
> radio are lit fine. When I go into the garage, I used to have to turn the
> thumbnail wheel down--it was so bright. I wonder whether it would be worth
> the time for a facility to just check the dimmer switch. Joan
>


I can't speak to competency or attitude of a dealership I don't know but
usually it's a communication issue. If the vehicle has an appointment
SPECIFICALLY FOR THE PROBLEM of "customer cannot adjust brightness of
gages" then they will assign someone to it who can figure that out.

As opposed to having the car there for 20 different things, or just "a
service", and asking them to "check that too".

And don't confuse service writers with, "I did this, I did that, blah
blah blah, I used to do this blah blah blah, I was here before, I bought
a battery....".

Tell them "I cannot adjust the brightness of the gages...the dimmer does
nor work" and make them write it on the service order.

Good technicians love to solve problems, the service writer is usually
the weak link in the process, although customers who tell their life
story, instead of just stating "function ABC of the car does not work"
compound the issue.

GW
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Old 15 Jun 2014, 11:18 pm   #5 (permalink)
JOAN VS
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Default Re: toyota dashboard lights dimming

replying to Geoff Welsh , JOAN VS wrote:
> GeeDubya wrote:
>
> I can't speak to competency or attitude of a dealership I don't know but
> usually it's a communication issue. If the vehicle has an appointment
> SPECIFICALLY FOR THE PROBLEM of "customer cannot adjust brightness of
> gages" then they will assign someone to it who can figure that out.
> As opposed to having the car there for 20 different things, or just "a
> service", and asking them to "check that too".
> And don't confuse service writers with, "I did this, I did that, blah
> blah blah, I used to do this blah blah blah, I was here before, I bought
> a battery....".
> Tell them "I cannot adjust the brightness of the gages...the dimmer does
> nor work" and make them write it on the service order.
> Good technicians love to solve problems, the service writer is usually
> the weak link in the process, although customers who tell their life
> story, instead of just stating "function ABC of the car does not work"
> compound the issue.
> GW



Hi GW,

Thank you for your keen mind. We women usually think that mechanics take
advantage of us,
but perhaps we don't always make it clear as to the problem. You are GOOD. I
will try and stick to the problem and see if I can get this dashboard dimming
problem solved. More later, but in the meantime, thanks so much. Joan

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