Poor Toyota Service

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Old 26 Sep 2006, 06:57 pm   #1 (permalink)
Pauldo
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Default Poor Toyota Service

During the past two oil changes at the dealership where I purchased my
Camry LE, I started to notice oil spots on my garage floor. The first
time, I brought the car back to the dealership and they indicated it
was oil residue from the oil change. The second time, I wrote a letter
to the service manager indicating the same problem. Oil residue was all
over my engine indicating poor service.

There isn't any oil pan leaks or other engine leaks, just poor cleanup
after the oil change. This never happened before and thought the letter
to the service manager would at least merit a reply. That was over two
weeks ago, no reply from a dealership that doesn't care.

Has anyone else encountered this type of lousy service from Toyota?

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Old 26 Sep 2006, 10:54 pm   #2 (permalink)
zonie
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Default Re: Poor Toyota Service

Yes, We had our 98 pick-up serviced at a Toyota garage in Fort Walton Beach
Florida before our return trip to AZ. The truck was brought to us on the
service drive still dripping oil from the undercarriage. I opened the hood
to find they had also spilled new oil all over the top of the engine and
had not replaced the oil cap. Got hold of the service manager and he had
it cleaned up and offered next oil change free. I wouldnt go there again
even if I had stayed in town

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Old 27 Sep 2006, 07:20 am   #3 (permalink)
Stubby
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Default Re: Poor Toyota Service



Pauldo wrote:
....
> There isn't any oil pan leaks or other engine leaks, just poor cleanup
> after the oil change. This never happened before and thought the letter
> to the service manager would at least merit a reply. That was over two
> weeks ago, no reply from a dealership that doesn't care.
>
> Has anyone else encountered this type of lousy service from Toyota?
>

Yes. Once they wanted $300 to cure an oil leak. There was no oil on
the floor in my garage but after they told me I had a leak there was
dripping. A local repair shop fixed the problem as part of some other
service. Spraying oil on the motor is an old trick to generate income.

Toyota also replaced my starter and the car wouldn't start when I picked
it up. The problem was really the Lojack killing the ignition.

And, the door connector corroded out as if battery acid had been
squirted on it. That's another old income-producing trick.
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Old 27 Sep 2006, 12:00 pm   #4 (permalink)
mack
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Default Re: Poor Toyota Service


"Stubby" <William.Plummer-NOSPAM-@alum.mit.edu> wrote in message
news:bNudnd0VMMjw8YfYnZ2dnUVZ_qudnZ2d@comcast.com. ..
>
>
> Pauldo wrote:
> ...
>> There isn't any oil pan leaks or other engine leaks, just poor cleanup
>> after the oil change. This never happened before and thought the letter
>> to the service manager would at least merit a reply. That was over two
>> weeks ago, no reply from a dealership that doesn't care.
>>
>> Has anyone else encountered this type of lousy service from Toyota?
>>

> Yes. Once they wanted $300 to cure an oil leak. There was no oil on
> the floor in my garage but after they told me I had a leak there was
> dripping. A local repair shop fixed the problem as part of some other
> service. Spraying oil on the motor is an old trick to generate income.
>
> Toyota also replaced my starter and the car wouldn't start when I picked
> it up. The problem was really the Lojack killing the ignition.
>
> And, the door connector corroded out as if battery acid had been squirted
> on it. That's another old income-producing trick.


Another trick is to squirt oil on the shock absorbers to show that they're
leaking and need replacement....but I haven't heard of any Toyota dealers
doing this I must admit.


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Old 27 Sep 2006, 07:38 pm   #5 (permalink)
johngdole@hotmail.com
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Default Re: Poor Toyota Service

Many dealer techs are not worth the money you paid them. Then again,
most the money got pocketed by dealers and a cut by service writers. In
return you get to sit in fancy waiting areas

Many of us learned to do the maintenance ourselves to make sure it's
done right. Frequent and repeated contact with misfit techs can lead to
shortened service life of your car. You are not the only one with
negative experiences.

Pauldo wrote:
> During the past two oil changes at the dealership where I purchased my
> Camry LE, I started to notice oil spots on my garage floor. The first
> time, I brought the car back to the dealership and they indicated it
> was oil residue from the oil change. The second time, I wrote a letter
> to the service manager indicating the same problem. Oil residue was all
> over my engine indicating poor service.
>
> There isn't any oil pan leaks or other engine leaks, just poor cleanup
> after the oil change. This never happened before and thought the letter
> to the service manager would at least merit a reply. That was over two
> weeks ago, no reply from a dealership that doesn't care.
>
> Has anyone else encountered this type of lousy service from Toyota?


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Old 28 Sep 2006, 12:40 pm   #6 (permalink)
Doctor J
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Default Re: Poor Toyota Service


My regular client went to Toyota of Cerritos (CA) for timing belt
service (90 Camry, V-6).
After getting the car back, he noticed backfire, loss of power and
lower gas mileage.
When I checked his car, the timing was off, the oil pan was dented
badly, many bolts had rounded heads and there were chain wrench marks
on the crankshaft pulley.The dealership cooperated and corrected some
problems, but the dents in the pan are still there.


--
Doctor J
------------------------------------------------------------------------
Doctor J's Profile: http://www.toyotanation.com/forum/me...p?userid=53661
View this thread: http://www.toyotanation.com/forum/sh...d.php?t=157457

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Old 28 Sep 2006, 04:39 pm   #7 (permalink)
John
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Default Re: Poor Toyota Service

I would think twice before send my cars to any Power Toyota's dealerships
again. Their service department is really bad.

However, I would buy cars from them because they are willing to deal. Of
course, you do not need the free engine oil change for first 3 years from
them.



"Doctor J" <Doctor.J.2euvoz@no-mx.forums.yourdomain.com.au> wrote in message
newsoctor.J.2euvoz@no-mx.forums.yourdomain.com.au...
>
> My regular client went to Toyota of Cerritos (CA) for timing belt
> service (90 Camry, V-6).
> After getting the car back, he noticed backfire, loss of power and
> lower gas mileage.
> When I checked his car, the timing was off, the oil pan was dented
> badly, many bolts had rounded heads and there were chain wrench marks
> on the crankshaft pulley.The dealership cooperated and corrected some
> problems, but the dents in the pan are still there.
>
>
> --
> Doctor J
> ------------------------------------------------------------------------
> Doctor J's Profile:
> http://www.toyotanation.com/forum/me...p?userid=53661
> View this thread:
> http://www.toyotanation.com/forum/sh...d.php?t=157457
>



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Old 28 Sep 2006, 05:12 pm   #8 (permalink)
EdV
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Default Re: Poor Toyota Service

I've had experienced poor service myself, I only let Toyota service my
car now because it's still in the warranty period and I don't want them
to tell me that if I did the maintenance myself then they won't be
liable for anything.

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Old 29 Sep 2006, 11:07 am   #9 (permalink)
Laker
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Default Re: Poor Toyota Service

I also have to report miserable service from a Toyota dealer.

I recently brought my 07 V6 Camry to a local Toyota dealer in
Massachusetts for 3 things.

1. I wanted them to check the strange transmission behavior I've
commented on before.

2. The plastic panels under the bumper area came loose and nearly fell
off during a trip to Maine. I had to buy some duct tape and tape them
in place to get home.

3. 5000 mile service & checkup (early at 3200 miles).

I was horrified at how poorly they handled all three things.

1. They said the transmission was performing normally. I took it for a
ride with the service consultant. When we turned a corner and I gave it
gas the transmission/engine revved and clunked into gear. We looked at
each other and he immediately said "Oh, that's normal, mine does that
too". Back at the shop I also mentioned that this problem seemed to be
even more noticeable first thing in the morning when it was cold. His
answer was "Well, you do warm it up for 10 minutes in the morning
before you drive it, don't you? You should always warm it up for 10
minutes." I said "you can't be serious" and he again said it should
ALWAYS be warmed up for 10 minutes before driving. I asked how I could
escalate this and he gave me the Toyota 800 number. I called them and
opened a "case". It has been 6 weeks and no one has ever responded to
the open case.

2. I told the service consultant that the plastic panels were taped on
and that I was going on a weeks vacation in a few days and it needed to
be secured. He took a quick look and said it may require a new part
(the little air baffle was broken from hitting the tire). I said fine
but make sure it is secure for my vacation. When I picked the car up he
said they did have to order the baffle but it would be fine for my
vacation. I went out to leave and noticed that they had done nothing to
secure it and my duct tape was still holding it together. I told them
that was unacceptable and they put it back on the lift. I asked to see
it and could easily see that if they just replaced a few missing screws
it would be secure. To my surprise the tech working on the car looked
like a high school kid. He said he had to order the screws. I said "you
couldn't find a couple of these standard screws to safely secure this?"
He said OK and had it screwed together within a few minutes. I was
stunned that they were ready to send me off on vacation with the under
panels hanging by duct tape.

3. They supposedly did 5000 mile maintenance. Before I brought it in I
noticed that the tires looked a little low but figured they would check
that. The day after the service the low tire pressure light came on and
I noticed that the tires still looked low. I found a gauge and 2 of the
tires had less than 20 pounds in them. They didn't even check the tire
pressure on the 5000 mile check up. Did they even change the oil?

This dealer and the tech that worked on my car have absolutely no pride
in their work and should be ashamed. It is so sad and disappointing
that just when I buy my first Toyota the quality, design and service
seems to have taken a nose dive.

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Old 29 Sep 2006, 02:49 pm   #10 (permalink)
David In NH
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Default Re: Poor Toyota Service


"Laker" <dwz3591@gmail.com> wrote in message
news:1159546036.260704.303720@i42g2000cwa.googlegr oups.com...
>I also have to report miserable service from a Toyota dealer.
>
> (MORE STUFF REMOVED)


Contact your local Toyota zone office and if necessary, the national office
and let them know about this.

Actually, on second thought, you might want to contact the owner of the
dealership and see if you can get them to make things right for you.



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