Peruzzi dealership service strategy Hatfield, PA

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Old 24 Aug 2013, 11:24 am   #1 (permalink)
Ed Spyhill
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Default Peruzzi dealership service strategy Hatfield, PA

Hi all,

Does Toyota push the service departments of their dealerships to push the repair total toward $1,000.00?

Peruzzi Toyota in Hatfield always tries to get the repair total close to that magic dollar amount. Thursday I got the old Pep Boys spiel from the "service Manager". He assumed I knew nothing about cars so I caught him in about 10 lies. One scam is the card that he puts a drop of fluid on and THATtells him what maintenance to request/require.

My Honda dealership does not do this, never.

I should have forced my wife to buy a Honda when she bought this Corolla. I think it is a borderline lemon. This is the last Toyota we will own.

BTW, does Toyota welcome complaints or is Toyota's corporate rats complicitin this scam.

Ed S.

I've been real busy and politics bores the crap out of me lately.
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Old 24 Aug 2013, 11:32 am   #2 (permalink)
sms
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Default Re: Peruzzi dealership service strategy Hatfield, PA

On 8/24/2013 9:24 AM, Ed Spyhill wrote:
> Hi all,
>
> Does Toyota push the service departments of their dealerships to push the repair total toward $1,000.00?


No, it's the dealer management doing this. I've experienced the same thing.

> Peruzzi Toyota in Hatfield always tries to get the repair total close to that magic dollar amount. Thursday I got the old Pep Boys spiel from the "service Manager". He assumed I knew nothing about cars so I caught him in about 10 lies. One scam is the card that he puts a drop of fluid on and THAT tells him what maintenance to request/require.


A litany of lies is SOP. I liked the one from Toyota Sunnyvale about how
no tire manufacturer has a treadwear warranty anymore (as they were
trying to sell me very expensive tires). Amusingly, when I went to buy
tires at Costco, I ran into a woman who had received the same tire hard
sell from the same dealer.

That time, I just left without even the service I came in to get. It
became clear that it was going to be very difficult to just get the oil
change with the coupon they sent out.

> My Honda dealership does not do this, never.
>
> I should have forced my wife to buy a Honda when she bought this Corolla. I think it is a borderline lemon. This is the last Toyota we will own.


We're done with Hondas. Too many design flaws that Honda acknowledges
then refuses to do anything about.

> BTW, does Toyota welcome complaints or is Toyota's corporate rats complicit in this scam.


Toyota does welcome complaints and the dealers are unhappy when a lot of
complaints are made because it affects some sort of bonus they get for a
low rate of complaints. But you'll probably get the standard answer that
each dealer is an independent company.

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Old 24 Aug 2013, 12:02 pm   #3 (permalink)
Ed Spyhill
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Default Re: Peruzzi dealership service strategy Hatfield, PA

On Saturday, August 24, 2013 12:24:07 PM UTC-4, Ed Spyhill wrote:
> Hi all,
>
>
>
> Does Toyota push the service departments of their dealerships to push therepair total toward $1,000.00?
>
>
>
> Peruzzi Toyota in Hatfield always tries to get the repair total close to that magic dollar amount. Thursday I got the old Pep Boys spiel from the "service Manager". He assumed I knew nothing about cars so I caught him in about 10 lies. One scam is the card that he puts a drop of fluid on and THAT tells him what maintenance to request/require.
>
>
>
> My Honda dealership does not do this, never.
>
>
>
> I should have forced my wife to buy a Honda when she bought this Corolla.I think it is a borderline lemon. This is the last Toyota we will own.
>
>
>
> BTW, does Toyota welcome complaints or is Toyota's corporate rats complicit in this scam.
>
>
>
> Ed S.
>
>
>
> I've been real busy and politics bores the crap out of me lately.


SMS - Thanks. I'm retired now and although I thought I had a good plan, itisn't the same as getting a regular paycheck and making decent money with a job. The middle class trappings and expenses have to be let go, or else.What surprised me was how much of a drain on money a house is. It is constant repairs, appliance replacements, painting, staining, sealing maintenance, and inside house cleaning. I'm cleaning out as much accumulated useless stuff to be able to move to a condo or very small house. I know will need dynamite to get my wife out of here. I don't get women and big houses.
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Old 25 Aug 2013, 10:18 am   #4 (permalink)
passerby
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Default Re: Peruzzi dealership service strategy Hatfield, PA

replying to Ed Spyhill , passerby wrote:
> edspyhill09 wrote:
>
> Hi all,
> Does Toyota push the service departments of their dealerships to push the r
> epair total toward $1,000.00?
> Peruzzi Toyota in Hatfield always tries to get the repair total close to th
> at magic dollar amount.




Funny, Internet is big but I go to the same dealership to service my Prius.
Haven't noticed anything close to what you are describing but, honestly, have
you been to ANY car dealership that did not try to upsell you on at least
*some* service, some of them dubious kind? They do keep telling me I need an
"injector cleaning" (80K 5 y.o. 2nd gen Prius) every time I come in for an oil
change, I just say "no" - noone makes me feel stupid or anything like that, I
just accept that they have to make sales quotas and they accept that this is
my car and I can do whatever I want with it.

That said, I do have some issues with them (see my posts in the Prius group)
and might eventually go to Thompson in Doylestown instead. They are almost
guaranteed to be more expensive tho, besides, I've been a customer of Peruzzi
for almost 10 yrs now, I go there sometimes more out of habit than anything
else. Did you try a different dealership? They are not the only Toyota
dealership in the area, you know.

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Old 27 Aug 2013, 04:38 pm   #5 (permalink)
Ed Spyhill
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Default Re: Peruzzi dealership service strategy Hatfield, PA

On Sunday, August 25, 2013 11:18:00 AM UTC-4, passerby wrote:
> replying to Ed Spyhill , passerby wrote:
>
> > edspyhill09 wrote:

>
> >

>
> > Hi all,

>
> > Does Toyota push the service departments of their dealerships to push the r

>
> > epair total toward $1,000.00?

>
> > Peruzzi Toyota in Hatfield always tries to get the repair total close to th

>
> > at magic dollar amount.

>
>
>
>
>
>
>
> Funny, Internet is big but I go to the same dealership to service my Prius.
>
> Haven't noticed anything close to what you are describing but, honestly, have
>
> you been to ANY car dealership that did not try to upsell you on at least
>
> *some* service, some of them dubious kind? They do keep telling me I needan
>
> "injector cleaning" (80K 5 y.o. 2nd gen Prius) every time I come in for an oil
>
> change, I just say "no" - noone makes me feel stupid or anything like that, I
>
> just accept that they have to make sales quotas and they accept that thisis
>
> my car and I can do whatever I want with it.
>
>
>
> That said, I do have some issues with them (see my posts in the Prius group)
>
> and might eventually go to Thompson in Doylestown instead. They are almost
>
> guaranteed to be more expensive tho, besides, I've been a customer of Peruzzi
>
> for almost 10 yrs now, I go there sometimes more out of habit than anything
>
> else. Did you try a different dealership? They are not the only Toyota
>
> dealership in the area, you know.
>
>
>
> --
>
> posted from
>
> http://www.motorsforum.com/toyota/pe...pa-243370-.htm
>
> using MotorsForum's Web, RSS and Social Media Interface to
>
> alt.autos.toyota and other automotive groups


I'm going to go over to Thompson Toyota and talk to the service manager. Back to Peruzzi - They wanted to charge me $33.00 to clean the battery connectors. I asked, why that much to just wire brush the terminals & connectors? His answer - 'We have to charge the battery.' I guess he thinks I don't know what an alternator is. I got the same spiel about the fuel injectioncleaning. It HAS to be done with pressure. Today's gasoline has cleanersadded, and I can always put in a can of Gumout fuel injector cleaning. And the powersteering fluid HAS to be changed, right now.

All service items HAVE to be done now or my car will die.

I just did not appreciate being talked down to. It's amazing how some people get to be "managers".

Ed
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Old 27 Aug 2013, 06:00 pm   #6 (permalink)
sms
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Default Re: Peruzzi dealership service strategy Hatfield, PA

On 8/27/2013 2:38 PM, Ed Spyhill wrote:

> I'm going to go over to Thompson Toyota and talk to the service manager. Back to Peruzzi - They wanted to charge me $33.00 to clean the battery connectors. I asked, why that much to just wire brush the terminals & connectors? His answer - 'We have to charge the battery.' I guess he thinks I don't know what an alternator is. I got the same spiel about the fuel injection cleaning. It HAS to be done with pressure. Today's gasoline has cleaners added, and I can always put in a can of Gumout fuel injector cleaning. And the powersteering fluid HAS to be changed, right now.
>
> All service items HAVE to be done now or my car will die.
>
> I just did not appreciate being talked down to. It's amazing how some people get to be "managers".


I think that if I ran a service department I'd have a minimum $30 charge
just to bring the car in, and then not gouge for little stuff like
cleaning battery terminals.

By the time you add up the time to write up a service order, drive the
vehicle into the service bay, take up a bay for 15 minutes to perform
the work, however trivial, take the car out of the service area, and
collect the money, it would not be worth performing any service for less
than $30.

I recently purchased the end cap for the luggage carrier rails for my
4Runner. The dealer no longer stocks it so I got it at a junkyard. My
neighbor was there and called me to ask if I still wanted it because it
was $25. That was the junkyard's minimum charge to bother to go out and
take a piece off of a vehicle. So I paid the $25.

What I hate is the fake services that a dealer comes up with, like the
Bilstein Wallet Flush (named by Click and Clack, not me). If they try to
push that then I'm very wary of the whole service department and even
the whole dealership.

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Old 27 Aug 2013, 06:48 pm   #7 (permalink)
Brian Gordon
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Default Re: Peruzzi dealership service strategy Hatfield, PA

In article <fa6a8b83-76c6-47e3-ad4f-1ed2c863fd7d@googlegroups.com>,
Ed Spyhill <edspyhill09@yahoo.com> wrote:
>On Sunday, August 25, 2013 11:18:00 AM UTC-4, passerby wrote:
>> replying to Ed Spyhill , passerby wrote:
>>
>> > edspyhill09 wrote:

>>

> [...]
>All service items HAVE to be done now or my car will die.
>
>I just did not appreciate being talked down to. It's amazing how some people get to be
>"managers".
>
>Ed


Easy -- sales/upmarket success.

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+ brianggordon@hotmail.com Bass: Lexington "Main Street Harmonizers" chorus +
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Old 27 Aug 2013, 07:17 pm   #8 (permalink)
passerby
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Default Re: Peruzzi dealership service strategy Hatfield, PA

replying to sms , passerby wrote:
> scharf.steven wrote:
>
> I think that if I ran a service department I'd have a minimum $30 charge
> just to bring the car in, and then not gouge for little stuff like
> cleaning battery terminals.




I also thought that the $33 charge was in essence a "rent" of the shop floor
space just to bring the car in. The difficulty of the battery terminal
cleaning and whether they did any charging - which is a strong suspect 'cause
they would want to push the car out ASAP, no time to charge - had nothing to
do with the $33 they were asking.

--
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