How Lexus is losing the luxury war

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Old 01 May 2011, 01:10 am   #1 (permalink)
sjmmail2000-247@yahoo.co.uk
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Default How Lexus is losing the luxury war

Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in a leaked internal document obtained exclusively by Jalopnik, they're also on the verge of becoming the new Buick. UPDATED More*
Read More: http://feeds.gawker.com/~r/jalopnik/...the-luxury-war

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Old 01 May 2011, 05:43 am   #2 (permalink)
Robin Bignall
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Default Re: How Lexus is losing the luxury war

On Sun, 01 May 2011 01:10:06 -0500, sjmmail2000-247@yahoo.co.uk wrote:

>Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in a leaked internal document obtained exclusively by Jalopnik, they're also on the verge of becoming the new Buick. UPDATED More*
>Read More: http://feeds.gawker.com/~r/jalopnik/...the-luxury-war
>

Just as a matter of interest that link won't work in IE8.
--
Robin Bignall
(British English)
Herts, England
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Old 01 May 2011, 08:45 am   #3 (permalink)
Smarty
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Default Re: How Lexus is losing the luxury war

On 5/1/2011 6:43 AM, Robin Bignall wrote:
> On Sun, 01 May 2011 01:10:06 -0500, sjmmail2000-247@yahoo.co.uk wrote:
>
>> Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in a leaked internal document obtained exclusively by Jalopnik, they're also on the verge of becoming the new Buick. UPDATED More
>> Read More: http://feeds.gawker.com/~r/jalopnik/...the-luxury-war
>>

> Just as a matter of interest that link won't work in IE8.

I sold my most recent ES-350 and bought a new Acura RL. My local Lexus
dealer is arrogant, offers poor trade-in value, does not discount new
cars, and acts as if they have a monopoly on quality vehicles.

I am very happy I made the switch after 12 years of being a Lexus owner.


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Old 01 May 2011, 05:58 pm   #4 (permalink)
Elmo P. Shagnasty
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Default Re: How Lexus is losing the luxury war

In article <ipjo51$3vp$2@dont-email.me>, Smarty <nobody@nobody.com>
wrote:

> I sold my most recent ES-350 and bought a new Acura RL. My local Lexus
> dealer is arrogant, offers poor trade-in value, does not discount new
> cars, and acts as if they have a monopoly on quality vehicles.
>
> I am very happy I made the switch after 12 years of being a Lexus owner.


As I tell everyone who asks "what kind of car should I get?": the
answer depends on your support mechanism. Friends, family, available
service dealerships and independents--it's all important.

For years I bought nothing but Hondas. I had no reason to change; both
the products themselves and the servicing organization were superb.

Honda ****ed up big time institutionally and that ended up touching me
to the tune of $4500; I hope they have good luck without my business.
But that has nothing to do with the servicing organization, the
dealership; they were superb throughout, and remain so. Unfortunately
for me, the obvious alternatives--Toyota, Mazda, Subaru--have dealership
service organizations that are iffy at best around here. Dunno what I'm
going to do.

But to all the people who ask, "Should I buy a Camry or an Accord?" or
"Lexus or Buick?" I simply say, either one will do exactly the job you
want it to; you have to decide how you're going to service the car.
Yourself, dealership, independent, whatever. Buy the one that has the
best support infrastructure in your area.

Ob. auto sig: **** American Honda Motor Manufacturing.
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Old 01 May 2011, 08:52 pm   #5 (permalink)
David Z
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Default Re: How Lexus is losing the luxury war

"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
news:elmop-95CB6B.18582601052011@62-183-169-81.bb.dnainternet.fi...
> In article <ipjo51$3vp$2@dont-email.me>, Smarty <nobody@nobody.com>
> wrote:
>
>> I sold my most recent ES-350 and bought a new Acura RL. My local Lexus
>> dealer is arrogant, offers poor trade-in value, does not discount new
>> cars, and acts as if they have a monopoly on quality vehicles.
>>
>> I am very happy I made the switch after 12 years of being a Lexus owner.

>
> As I tell everyone who asks "what kind of car should I get?": the
> answer depends on your support mechanism. Friends, family, available
> service dealerships and independents--it's all important.
>
> For years I bought nothing but Hondas. I had no reason to change; both
> the products themselves and the servicing organization were superb.
>
> Honda ****ed up big time institutionally and that ended up touching me
> to the tune of $4500...


Please elaborate.


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Old 01 May 2011, 09:46 pm   #6 (permalink)
Elmo P. Shagnasty
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Default Re: How Lexus is losing the luxury war

In article <926h3kF700U1@mid.individual.net>,
"David Z" <me@privacy.net> wrote:

> > Honda ****ed up big time institutionally and that ended up touching me
> > to the tune of $4500...

>
> Please elaborate.


sigh. Transmission woes at 73K miles/9 years, plus crashing economy,
plus Honda pulling back on their goodwill policies abruptly and
completely as a result of the crashing economy...

Honda knew damn well they made faulty transmissions. Back in the day,
they quietly and competently took care of the problem. Then the economy
crashed, and they decided they'd rather take the bad press than pay out
the cash to fix things.

It's not unlike Ford's decision with respect to Pinto gas tanks: they
made a money decision based on cold calculations.

Those 73K miles over 9 years? 10K miles of that are about ten trips to
see family, the other 63K miles was my wife driving the kids around
town. We're not talking a fart-can-equipped Civic Si here.

Anyway, American Honda started in the late 90s behaving just like crappy
GM and Ford and Chrysler, letting the beancounters have full control
while putting engineers at the bottom, and over the next ten years they
started reaping what they sowed.

A friend of mine works in Honda engineering; he goes way back with them,
and he weeps today for what Honda has become.

The good news, if you want to call it that, is that you can buy an Acura
and still get the goodness Honda used to hand out with even the lowliest
Civic. The bad news, then, is that you have to buy an Acura to get a
quality Honda--if you buy something with a Honda badge on it, you might
as well save some money and buy a GM.
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Old 02 May 2011, 06:23 am   #7 (permalink)
Robin Bignall
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Default Re: How Lexus is losing the luxury war

On Sun, 01 May 2011 09:45:06 -0400, Smarty <nobody@nobody.com> wrote:

>On 5/1/2011 6:43 AM, Robin Bignall wrote:
>> On Sun, 01 May 2011 01:10:06 -0500, sjmmail2000-247@yahoo.co.uk wrote:
>>
>>> Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in a leaked internal document obtained exclusively by Jalopnik, they're also on the verge of becoming the new Buick. UPDATED More
>>> Read More: http://feeds.gawker.com/~r/jalopnik/...the-luxury-war
>>>

>> Just as a matter of interest that link won't work in IE8.

>I sold my most recent ES-350 and bought a new Acura RL. My local Lexus
>dealer is arrogant, offers poor trade-in value, does not discount new
>cars, and acts as if they have a monopoly on quality vehicles.
>
>I am very happy I made the switch after 12 years of being a Lexus owner.
>

I managed to get to the article by using Google Chrome. I guess you and
Elmo are in the States.
I was a Mercedes owner for 24 years before switching to Lexus. I've
mainly had a convertible of some sort -- a Mercedes 280SL that I bought
new in 1985 supplemented by a Mercedes 2.3 kompressor coupe when the SL
became elderly. I've been retired for a long time so in 24 years the SL
had only done 84,000 genuine miles but I had to replace most of its bits
several times and rebuild the engine at 60,000. Not particularly
impressive as I'm not hard on cars.

I bought a Lexus demo SC430 in 2007 with 5,400 on the clock and a new
car warranty, saving 14,000 on OTR price ($25,000?); 15,000 on the
clock so far and it's my ideal car. The local Lexus dealer is like
walking into a sort of palace, but the Mercedes dealer is even more
snooty and offhand. So far, services are fine, they deliver and collect
and give me a loaner. It costs, but then so does Mercedes. So far, so
good.
--
Robin Bignall

Herts, England
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Old 02 May 2011, 08:20 am   #8 (permalink)
gallen
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Default Re: How Lexus is losing the luxury war

The Link works just fine, using Explorer 8. But more to the point.

It appears Lexus turns its deaf ear to customer suggestions relative
to improvements. I sent the a list of about ten (10) items that could
obviously be improved upon & never heard a word back from them; it's
been almost a year since I wrote. They just don't care - next car
won't be another LS460-L AWD but rather something that's current and
up-to-date technically.


On May 1, 9:45*am, Smarty <nob...@nobody.com> wrote:
> On 5/1/2011 6:43 AM, Robin Bignall wrote:> On Sun, 01 May 2011 01:10:06 -0500, sjmmail2000-...@yahoo.co.uk wrote:


> Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in
> a leaked internal document obtained exclusively by Jalopnik, they're alsoon the verge of becoming
> the new Buick. UPDATED More
> Read More:http://feeds.gawker.com/~r/jalopnik/.../how-lexus-is-...
>
> > Just as a matter of interest that link won't work in IE8.

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Old 02 May 2011, 01:16 pm   #9 (permalink)
Smarty
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Default Re: How Lexus is losing the luxury war

On 5/2/2011 9:20 AM, gallen wrote:
> The Link works just fine, using Explorer 8. But more to the point.
>
> It appears Lexus turns its deaf ear to customer suggestions relative
> to improvements. I sent the a list of about ten (10) items that could
> obviously be improved upon& never heard a word back from them; it's
> been almost a year since I wrote. They just don't care - next car
> won't be another LS460-L AWD but rather something that's current and
> up-to-date technically.
>
>
> On May 1, 9:45 am, Smarty<nob...@nobody.com> wrote:
>> On 5/1/2011 6:43 AM, Robin Bignall wrote:> On Sun, 01 May 2011 01:10:06 -0500, sjmmail2000-...@yahoo.co.uk wrote:
>> Being the top-selling U.S. luxury brand for 11 years was nice, but according to a list of gripes in
>> a leaked internal document obtained exclusively by Jalopnik, they're also on the verge of becoming
>> the new Buick. UPDATED More
>> Read More:http://feeds.gawker.com/~r/jalopnik/.../how-lexus-is-...
>>
>>> Just as a matter of interest that link won't work in IE8.

Very ironically, I was among the very first Acura buyers in 1986 when
the Acura brand arrived, purchasing an Acura Legend in 1986 from one of
the very first dealers in the U.S. I had sufficient grief with the car
that I swore never to buy another Acura / Honda.

25 years later, in March of 2011, I was willing to let bygones be
bygones. I had reached the boiling point with Lexus but wanted a
Japanese-made 4 door sedan to replace an ES-350. Visiting the local
Lexus dealer reminded me just how smug, non customer-focused, and
arrogant they had become. Rather than do a trade for an ES or Ls, both
of which were possibilities, I happily told the salesman and then the
sales manager that they had loat my support as a returning customer.
Until they fixed their shop, improved their trade-in values, and showed
a bit of respect for their potential repeat customers, I was not going
to buy another Lexus.

I am absolutely thrilled with my new Acura RL, and my wife and I both
strongly prefer it to our prior Lexus sedans. We even prefer it in some
respects to the LS we briefly drove,

It will take a LOT to get me back to buying another Lexus.

I realize that Honda certainly can and does screw up, and if they do, I
will be as unloyal to them as they are to me when it comes to future car
purchases.
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Old 02 May 2011, 03:51 pm   #10 (permalink)
Elmo P. Shagnasty
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In article <ipmsdq$l1r$1@dont-email.me>, Smarty <nobody@nobody.com>
wrote:

> I am absolutely thrilled with my new Acura RL, and my wife and I both
> strongly prefer it to our prior Lexus sedans. We even prefer it in some
> respects to the LS we briefly drove,
>
> It will take a LOT to get me back to buying another Lexus.


Oh, don't worry. It'll happen a LOT faster than you think.
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