Lazy owners who don't read their owner's manuals get what they deserve

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Old 18 Sep 2010, 08:39 am   #1 (permalink)
Elmo P. Shagnasty
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Default Lazy owners who don't read their owner's manuals get what they deserve

The next time someone comes in here and asks a question that's clearly
and plainly answered in the owner's manual, I'm going to laugh my ass
off knowing they're getting the royal treatment when they take the car
in for service:

- - -
Dear Tom and Ray: I have a mechanicsı ethics question for you.

I drive a 2009 Nissan Rogue. I love this car. I was getting ready for
a road trip, and I realized that there were three minor recalls on the
car and that it was time for the 30,000-mile service.

So I take the car to the dealership, the guy tells me the service
package they offer and then charges me $500. I tell my wife, who gets
upset that I need $500 worth of service on a relatively new car.

I call the guy back, and he tells me that this is the ³premium²
service package, and that they already started so I canıt change it.

I ask him why he only offered me the premium service package, and he
says that I didnıt ask for any other service packages.

Did my dealershipıs mechanic take me for a ride, or does he not need
to tell me the options? I now know that I can download all my suggested
maintenance requirements, broken down by mileage, from the Nissan
website, and I plan to do this from now on. I guess I feel this is
partially my fault for not being an informed consumer, but I also think
the mechanic should have explained the ³premium² service to me in more
detail. What do you think?

‹ Dave

Tom: I think youıre exactly right, Dave. Your mechanic was not
entirely honest with you and you should have been a more informed
consumer.

Ray: Your wife also is right. A car with 30,000 miles on it should
need almost nothing ‹ certainly not $500 worth of regular maintenance.

Tom: A lot of dealerships make a lot of money by adding extra
services to the scheduled maintenance routines. You have the right to
decline these extra flushes, inspections and fuzzy-dice rotations. But
in order to do that, you need to know what is required.

Ray: That information is available not only online, but also in the
back of your ownerıs manual (thatıs the rectangular thing wrapped in
cellophane in the bottom of your glove box, Dave).

Tom: You also have the right to take your car to someplace other than
the dealer for its scheduled maintenance, even if itıs still under
warranty. Simply present any mechanic you like with the list of required
maintenance from the back of your ownerıs manual and ask for an
estimate. You can compare that price with what your dealer is charging
for the same services and decide from there.

Ray: We also recommend that customers ask whoever does the service to
stamp or sign the spot in the back of the manual that indicates that the
scheduled maintenance has been performed. Youıll probably never need
proof, but if you do have an engine warranty claim someday, itıs good to
have that.

Tom: And as far as your dealershipıs mechanic is concerned, he was
sleazy on two counts. First, he absolutely should have explained to you
that there are several levels of service. Once he does that, he can
take his best shot at persuading you to opt for the more expensive one.
But the choice should be yours. The fact that he didnıt do that lands
him squarely on our fecal roster.

Ray: And second, when you called him and asked him to stop the work,
he should have said, ³Iıll have them switch you to the basic service,
and even if theyıve already done some of the work, weıll only charge you
the lower price.² That could have earned your loyalty as a customer for
years. But instead, he was more interested in taking in a few extra
bucks.

Tom: But you also bear some responsibility, in this case, for being
an uninformed consumer, Dave. Now you know better. So next time, youıll
not only go somewhere else for your service, but youıll bring with you
your Nissan-approved list. And maybe a couple of large friends with
baseball bats.
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Old 18 Sep 2010, 01:12 pm   #2 (permalink)
Cameo
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve

"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
> The next time someone comes in here and asks a question that's clearly
> and plainly answered in the owner's manual, I'm going to laugh my ass
> off knowing they're getting the royal treatment when they take the car
> in for service:


What if they lost their owner's manual or never got it when they bought
a used car?
Shit happens. Not everybody bothers to order a new one.

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Old 18 Sep 2010, 01:25 pm   #3 (permalink)
Seth
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve


"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>
> Ray: That information is available not only online, but also in the
> back of your ownerıs manual (thatıs the rectangular thing wrapped in
> cellophane in the bottom of your glove box, Dave).


My favorite quote.

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Old 18 Sep 2010, 01:26 pm   #4 (permalink)
Seth
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve


"Cameo" <cameo@invalid.invalid> wrote in message
news:i72vde$b0s$1@news.eternal-september.org...
> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
> news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>> The next time someone comes in here and asks a question that's clearly
>> and plainly answered in the owner's manual, I'm going to laugh my ass
>> off knowing they're getting the royal treatment when they take the car
>> in for service:

>
> What if they lost their owner's manual or never got it when they bought a
> used car?
> Shit happens. Not everybody bothers to order a new one.


Again, if they lose it, that's their responsibility. If they bought a used
car or lost the one they had, it's their responsibility to get a new one (or
download the information or whatever so long as they have it).


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Old 18 Sep 2010, 03:34 pm   #5 (permalink)
Elmo P. Shagnasty
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve

In article <i72vde$b0s$1@news.eternal-september.org>,
"Cameo" <cameo@invalid.invalid> wrote:

> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
> news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
> > The next time someone comes in here and asks a question that's clearly
> > and plainly answered in the owner's manual, I'm going to laugh my ass
> > off knowing they're getting the royal treatment when they take the car
> > in for service:

>
> What if they lost their owner's manual or never got it when they bought
> a used car?
> Shit happens. Not everybody bothers to order a new one.


The problem here isn't used cars. It's the "my 2010 FancyDan XLE needs
its 15,000 mile service; the dealer says it'll cost $600. Is that a
good price?" or "I just bought this 2011 Family Truckster with the
undercoating and the sport trim package. What does this button on the
dash here do?" questions that reveal the need for a Bitch Slap.
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Old 19 Sep 2010, 07:53 am   #6 (permalink)
Neo
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve

On Sep 18, 2:25*pm, "Seth" <sethNOS...@NOSPAMclcpro.com> wrote:
> "Elmo P. Shagnasty" <el...@nastydesigns.com> wrote in messagenews:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>
>
>
> > * Ray: That information is available not only online, but also in the
> > back of your ownerıs manual (thatıs the rectangular thing wrapped in
> > cellophane in the bottom of your glove box, Dave).

>



The 2010 Toyota Prius comes with a separate guide called the
"Warranty & Maintenance Guide" (08-TCS-03027/00505-10WMG-PRI)
which has a maintenance log from pages 34-64. In addition,
scheduled maintence information can be found at the website:

www.ToyotaOwnersOnline.com

by clicking the hotlink "Scheduled Maintenance"
and selecting the model, year, and scheduled time/mileage.
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Old 19 Sep 2010, 10:15 am   #7 (permalink)
Wayne
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve


"Cameo" <cameo@invalid.invalid> wrote in message
news:i72vde$b0s$1@news.eternal-september.org...
> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
> news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>> The next time someone comes in here and asks a question that's clearly
>> and plainly answered in the owner's manual, I'm going to laugh my ass
>> off knowing they're getting the royal treatment when they take the car
>> in for service:

>
> What if they lost their owner's manual or never got it when they bought a
> used car?
> Shit happens. Not everybody bothers to order a new one.

-
And with a new Lexus, you get a "one size fits all" manual, covering every
possible configuration of the vehicle. Takes quite a while to figure out
what your car has.


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Old 19 Sep 2010, 04:37 pm   #8 (permalink)
Daniel who wants to know
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve

"Neo" <residualselfimage1999@gmail.com> wrote in message
news:190b4ac1-67d9-44eb-9581-28c00706fc5c@q2g2000vbk.googlegroups.com...
On Sep 18, 2:25 pm, "Seth" <sethNOS...@NOSPAMclcpro.com> wrote:
> "Elmo P. Shagnasty" <el...@nastydesigns.com> wrote in
> messagenews:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>
>
>
> > Ray: That information is available not only online, but also in the
> > back of your ownerıs manual (thatıs the rectangular thing wrapped in
> > cellophane in the bottom of your glove box, Dave).

>



> The 2010 Toyota Prius comes with a separate guide called the
> "Warranty & Maintenance Guide" (08-TCS-03027/00505-10WMG-PRI)
> which has a maintenance log from pages 34-64. In addition,
> scheduled maintence information can be found at the website:
>
> www.ToyotaOwnersOnline.com


> by clicking the hotlink "Scheduled Maintenance"
> and selecting the model, year, and scheduled time/mileage.
>



It's also at http://smg.toyotapartsandservice.com


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Old 20 Sep 2010, 07:53 am   #9 (permalink)
Iowna Uass
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve


"Seth" <sethNOSPAM@NOSPAMclcpro.com> wrote in message
news:i7304u$dpc$1@news.eternal-september.org...
>
> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
> news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>>
>> Ray: That information is available not only online, but also in the
>> back of your ownerıs manual (thatıs the rectangular thing wrapped in
>> cellophane in the bottom of your glove box, Dave).

>
> My favorite quote.


The fact that he didnıt do that lands
him squarely on our fecal roster.

I like that one... heh heh... fecal roster....


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Old 20 Sep 2010, 08:02 pm   #10 (permalink)
Hachiroku $B%O%A%m%/(B
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Default Re: Lazy owners who don't read their owner's manuals get what they deserve

On Mon, 20 Sep 2010 07:53:30 -0500, Iowna Uass wrote:

>
> "Seth" <sethNOSPAM@NOSPAMclcpro.com> wrote in message
> news:i7304u$dpc$1@news.eternal-september.org...
>>
>> "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
>> news:elmop-ECAF7F.09393718092010@62-183-169-81.bb.dnainternet.fi...
>>>
>>> Ray: That information is available not only online, but also in the
>>> back of your ownerÂıs manual (thatÂıs the rectangular thing wrapped in
>>> cellophane in the bottom of your glove box, Dave).

>>
>> My favorite quote.

>
> The fact that he didnÂıt do that lands
> him squarely on our fecal roster.
>
> I like that one... heh heh... fecal roster....


I'm gald you said it again...I thought you said "roaster". Eww...

--
You keep your K00L-Aid.
I'll have TEA.


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