What quality system is Toyota using for its Automotive Industry?

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Old 19 Mar 2014, 06:10 pm   #1 (permalink)
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Default What quality system is Toyota using for its Automotive Industry?

Hello everyone,

I'm doing a research for my total quality management class about Toyota Automotive Industry and its quality methods that they are using during the manufacturing processes. I need your advices, and suggestions sources that can help me to answer the following questions with detail answers:

1. How Toyota Automotive define the quality of their organization?s product or service? Is it defined in terms of fitness for use? Meeting specifications? Reliability? Complaints per 1000 units sold? Survey customers? Survey public? Use 3rd party certification such as consumer report? Etc.

2. How do they control the quality of their finished goods or service?

3. How do they control in-process quality? E.g. recording service and checking? SPC techniques? Standard quality control methods for intermediate goods? Etc.

4. How do they check the quality of their raw materials? Acceptance sampling? Based on quality reports from their suppliers? Insist on their suppliers meeting specific quality programs of the firm? Insist on ISO-9000 qualification or something similar for suppliers? Etc.

5. What are the quality problems faced by the organization?

6. What is their short term and long term plans to fix any quality problems?
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Old 19 Mar 2014, 06:25 pm   #2 (permalink)
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Oh please! Can I just write your paper FOR YOU???

God forbid you actually do any of your OWN research - and maybe LEARN something for yourself.
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